On Point Solar Power LLC (“On Point,” “we,” “us”) uses customer information to respond to inquiries, provide services, arrange appointments, and communicate with customers. This policy describes information handled in those interactions and in our SMS/MMS program.
Information we handle
Depending on your interaction with us, this may include your name, email address, telephone number, service or project address, scheduling preferences, customer-service requests, and communications you provide. For texting, it also includes your consent choices, the associated form or record, message content and delivery information, and opt-out requests.
Using this website
The project-request tool prepares an email in your own email application. It does not submit the request until you choose to send that email. We do not use advertising trackers or analytics cookies on this site. Our hosting providers may process ordinary connection and security information, such as IP address, browser information, and request time, to deliver and protect the website.
How we use information
- Respond to questions, coordinate service, and schedule inspections or appointments.
- Provide project, installation, performance, billing, and customer-service communications relevant to your relationship with us.
- Send optional promotional messages about On Point’s products, services, or upgrades when you have given the required consent.
- Maintain consent and opt-out records, operate our communications systems, and address security, legal, or recordkeeping needs.
Mobile information & consent
We do not sell, rent, or share mobile numbers or SMS opt-in data and consent with third parties or affiliates for their marketing or promotional purposes.
We may provide information to service providers that help us deliver messages, operate customer-service systems, or process opt-outs, solely to perform those services on our behalf. This does not permit those providers to use your mobile information or consent for their own marketing.
Service providers and required disclosures
We use communications and customer-management providers to support these activities. We may disclose information when legally required or necessary to address fraud, security, or the protection of rights. Such disclosures do not authorize the use of SMS consent for other businesses’ marketing.
Your texting choices
Promotional texting is optional and is not a condition of purchasing goods or services. Message frequency varies with your requests, project activity, and the optional messages you choose to receive. Message and data rates may apply.
Reply STOP to a message to opt out of the texting program. You may receive a confirmation of that request. Reply HELP for support, or contact us using the details below. See our SMS terms for more information.
Retention and requests
We retain customer communications, consent records, and opt-out information as needed to provide services, honor communication choices, and satisfy applicable recordkeeping requirements. Contact us to request access to, correction of, or deletion of information. We may need to verify your identity and retain information required for legal purposes or to continue honoring an opt-out.
Policy updates
When this policy changes, the updated policy and effective date will be posted here. A policy change alone does not grant permission to send you promotional texts.
Contact us
On Point Solar Power LLC
120 S Ash Ave, Ste 102, Tempe, AZ 85281
customerservice@onpointsolarpower.com
623-294-7083